Shipping policy

At Lucy’s Fragrance, we take great care in preparing and shipping every order.

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Rates

Shipping options and rates are displayed at checkout. We currently offer:

• Standard Shipping at a flat rate

• Free Shipping on qualifying orders

Shipping rates are subject to change and are shown before payment is completed.

Delivery Time

Delivery times vary based on destination and carrier. While we do our best to ensure timely delivery, shipping times are estimates and not guaranteed.

Fragrance Products

Due to shipping regulations, fragrance products are shipped via ground service only.

In-Store Pickup & Special Orders

For customers who prefer not to receive packages at home, secure in-store pickup may be arranged by request.
Please contact us or visit our boutique to place these orders. Availability and timing may vary.

Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos so we can assist you promptly.

For shipping questions or assistance, please contact us at:
hello@lucysfragrance.com

Thank you for supporting our family-owned perfumery boutique.